frequently asked questions
- Why have two amounts been blocked from my credit card?We pre authorise your card at time of booking for the amount of the deposit. This is not debited from your card until we confirm your rental with one of our rental agents. In the event your rental is not available we will contact you to offer the alternatives available. When Cartrawler book your vehicle, a new pre authorisation is made for that booking. The initial pre authorisation will be immediately released back to your card automatically.
- What steps can I take if the vehicle is not up to the standard/in the condition I expect?If you feel that the vehicle is not up to the standard that you expect you need to raise this directly with the rental agent immediately.
- Can I drop off the car earlier than it is stated on my voucher? Do I get a refund for unused days?You would normally be able to drop the car off earlier than stated on your voucher, however, we are unable to refund any unused days or make refunds on vehicles returned early. Please contact the car rental agent for details if you are planning to return the vehicle early.
- Can I extend my rental while my rental is in progress?
Although we cannot extend your rental after the pick-up time, this may be possible by requesting this extension directly with your car rental agent. If they have availability they will normally be happy for you to keep the vehicle a little longer. There will be an additional cost to this and this is paid directly to the car rental provider.