STATEMENT & SECURITY
This is the Privacy Policy of Carhire.co.za, a division of BrandZoo (Pty) Ltd, located at 7 Nineteenth Avenue, Melkbosstrand, Cape Town, 7441, Western Cape, South Africa, registered in South Africa under company number 2016/425112/07 (referred to herein as “Carhire.co.za” or “we”). Carhire.co.za respects your privacy and is committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by Carhire.co.za (referred to in this Privacy Statement as the “Site”). By using this Site or communicating via telephone or otherwise with Carhire.co.za, you are accepting the practices described in this Privacy Policy.
If you do not agree with the Carhire.co.za Privacy Policy, do not use this website. When using this website, you do so entirely at your own risk, and Carhire.co.za will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.
COOKIES
To provide you with optimum service, we may use ‘Cookies’ on our website. A cookie is a text-only string of information that a website operated by Carhire.co.za transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies may be used on this website – session cookies, which are temporary and remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for longer (the exact duration depends on the lifetime of the specific cookie).
Most browsers allow you to control cookie behavior (accept/reject/notify). Rejecting cookies may limit some features on our site. For more information, visit www.allaboutcookies.org.
Cookies help us obtain aggregated information regarding usage trends, enabling us to improve user experience and tailor services. We do not store individual passwords or sensitive data. We also use Google Analytics for tracking general user trends, not individual behavior.
INFORMATION COLLECTION
When browsing our Site anonymously (without registering for services), we do not collect personal data. However, we use “client variables” and “session variables” to understand how the Site is used and to recognize returning users. This includes data such as server logs, browser type, and referral links—used in aggregate for improving website performance.
If you register or request a service, we may ask for Personal Information (e.g., name, email, contact info) to enhance your experience, ensure communication, and provide requested services. We may also use this information, in aggregate, for research and reporting.
PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US
We may collect personal and, in some cases, sensitive data including but not limited to:
Full name, addresses, and phone numbers
Email, payment details (including billing addresses and expiration dates)
Passport number, nationality, and residence
Travel and special service needs (e.g., disabilities, dietary restrictions)
Emergency contact details, travel companion info
Responses to surveys or marketing research
Communication with customer service
IP ADDRESSES
We collect IP addresses, along with access dates and times. This helps us analyze trends, administer the Site, and gather demographic information. IPs are not linked to personally identifiable information.
REGISTRATION FOR ONLINE PRODUCTS & SERVICES
To access certain products or services, you may need to voluntarily supply Personal Information. We may combine this with other data we have about you (online or offline) to customize your experience and communications from Carhire.co.za.
INFORMATION USE
We use your Personal Information to provide services, ensure booking accuracy, and send you relevant communication. Emails sent may relate to your interactions with us and may track metrics like open rates and link clicks to improve user experience. You can opt out of marketing emails at any time (see “Declining E-mail” below).
We do not share your data with third parties, except when required by law enforcement during a criminal investigation or if illegal activity is suspected.
ONLINE SURVEYS
From time to time, we may request your feedback via surveys. Participation is voluntary. Collected data is aggregated and used to improve our services and user experience.
FORWARD/E-MAIL THIS PAGE
You may choose to share a page with another person by email. This requires entering your and the recipient’s details. This is voluntary and only used for the stated purpose.
DECLINING E-MAIL
You can unsubscribe from marketing emails at any time by following the opt-out link included in any communication from Carhire.co.za.
CUSTOMER INFORMATION
If you believe Carhire.co.za has not complied with this Privacy Policy or have concerns, you may contact us in writing at:
Carhire.co.za
A division of BrandZoo (Pty) Ltd
7 Nineteenth Avenue
Melkbosstrand
Cape Town, 7441
Western Cape, South Africa
Please describe your concern in as much detail as possible. We will investigate your inquiry promptly.
PROTECTING YOUR INFORMATION
We take website security seriously and implement administrative and technical safeguards to protect your personal information from unauthorized access, use, or disclosure.
PRIVACY POLICY UPDATES
Carhire.co.za reserves the right to amend this Privacy Policy due to changes in legislation or internal practices. Please review this policy periodically. Updated versions will be available on our website and/or by request. Each version will include the effective date.
Updated: 06 June 2025